Professional Technical Writing
...that helps your customers help themselves!

Is your call center volume on the rise? Is your technical support department consistently going over budget?

Customer calling technical support for software helpYour customers want to know how to use your products. By providing clear instructions, you are giving customers what they need so they don't have to call tech support.

The problem is, when budgets are tight, professional technical writing is often the first expense item to go.

Users are frequently left with unclear documentation, or none at all…

Online Technical Documentation Lets Users Help Themselves

The web is the perfect platform for publishing user documentation. Changes to online instruction manuals, help files, or web pages can be made quickly. No printing costs are required.

Your customers will appreciate the extra effort your company makes to provide them with clear, up-to-date, web-based help for using your products.

“Susan is a great, likable person who did a good job turning a difficult project under a tight deadline, producing great results in spite of obstacles. Thousands of users will benefit from her efforts. I couldn't recommend her higher.”

Nathaniel Holzmann
Director of Operations & IT
MediaComplete, LLC

I write user-friendly technical documentation for businesses such as software developers, computer hardware manufacturers, IT consulting companies, as well as other types of businesses.

I hold a certificate in Business and Technical Communications, with additional expertise in website development and web content writing. I have more than 12 years experience in HTML/CSS.

Writing services include:

  • Writing instructions and web-based tutorials
  • Authoring help files and online instruction manuals
  • Creating clean, clear web content
  • Keyword-optimizing (SEO) web site content
  • Providing web-ready copy (with HTML code and images)

Are you ready to get started?

Contact me today for a technical or web content writing consultation. Please use my contact form, or if you prefer, call me at 972-646-0515.

Do you want more information before contacting me? Please visit my Technical Writing Services page or read my Writing FAQ, which explains fees, scheduling, contracts, and more.

Contact Susan Huckle Technical Writing

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