Technical Writing
helps your customers help themselves!

Is your call center volume on the rise? Is your technical support department consistently going over budget?

Your customers want to know how to use your computer or software products. By providing clean, clear instructions, you give customers what they want and need.

But when budgets are tight, professional technical writing is often one of the first expense items to go.

Are you are depending on software engineers, technical support personnel, or administrative assistants to write product documentation? Or publishing none at all?

Without a way to get correct information on their own, customers have to call tech support to learn the basics, get answers to common questions, or worse, to complain because they are frustrated with the lack of help.

Increased call-center volume may actually cost more than it would have to produce the documentation in the first place.

There is a solution!

An Alternative to Costly Printed Technical Documents

Your company website is the perfect place to publish user documentation. Changes to web pages, online instruction manuals, or help files can be made quickly...there is no need to wait until the next product release to make updates. And there are no printing and binding costs.

Web pages containing instructions, tutorials, and FAQs are often the most-visited pages on a website. Your customers will appreciate the time they save because you give them what they want: clear, understandable, up-to-date help.

As a technical copywriter, I create user-friendly search engine optimized web pages and documentation for technology related businesses, such as software developers, computer hardware manufacturers, IT consulting companies, and PC repair services.

I hold a certificate in Business and Technical Communications, with additional expertise in SEO web copywriting.

My freelance technical writing services include:

• Creating clean, clear web content
• Writing instructions and web-based tutorials
• Keyword editing website content for SEO
• Authoring online instruction manuals
• Providing web-ready copy (with HTML code and images)

Projects of all sizes are welcome...

If you would like more information about how I can help you with your website or online documents, visit my Technical Writing Services page, or find pages of interest in the list below.

To contact me for a technical writing consultation, please use my contact form.

Explore this Site

• Freelance Technical Writing
• Microsoft Word Editing
• Technical Writing Services FAQ
• Contact Susan Huckle Technical Writing