Technical Writing Resume
of Susan Huckle

As a freelance technical writer, I provide a variety of technical writing services to local and long distance clients.

• Education
• Software
• Portfolio
• Organizations
• Recognitions
• Contact Information

SUMMARY OF QUALIFICATIONS

• Detail-oriented, self-driven, dependable, resourceful, friendly
• Excellent written communication skills
• 15+ years experience business writing
• 7 years experience technical writing
• Document preparation: Adobe FrameMaker, Microsoft Word, Publisher, PowerPoint, SnagIt, Fireworks
• 13 years experience HTML and CSS (ability to hand-code)
• Website layout: Dreamweaver, Fireworks
• PC maintenance and repair: Software and hardware troubleshooting

EDUCATION

Business and Technical Communications

Austin Community College, Austin, TX. Certificate in Technical Communications. Graduated 2008. Cumulative GPA 3.7 (4.0 for major). Phi Theta Kappa, National Dean's List.

North Lake College, Irving, TX. Core curriculum. Cumulative GPA 4.0, 6 credits. Attended 2007.

Course Work

Continuing Education

Web Content Writing and Editing, IWA-HWG. Certificate, 3 CEU's. 2007.
PC Maintenance and Repair. ICS, Scranton, PA. Diploma, 16 CEU's, 1998.

SOFTWARE AND TECHNOLOGY

Platforms

• PC (proficient, including maintenance and repair)
• Mac

Microsoft

• Windows XP, Windows 7
• Office 2007: Word, PowerPoint, Excel, Outlook, Publisher, Access, OneNote

Documentation, Page Layout, Indexing

• Microsoft Office 2007: Word, Publisher, PowerPoint
• Adobe Framemaker 7.2
• Serif PagePlus
• Madcap Flare 5, Mimic
• FastHelp
• XRefHT32
• HTML Indexer

Internet & Web Site Layout

• HTML, XHTML, CSS
• Dreamweaver
• Fireworks
• Javascript

Graphics

• Fireworks
• Flash 8 (ActionScript 2.0)
• Adobe Illustrator, Photoshop
• Visio
• SnagIt
• Capture

Bookkeeping

• QuickBooks Pro (proficient)

Database

• Access
• RDS Advantage
• Siebel
• FellowshipOne

Proprietary

• PC Carbook
• Ford CONCEPS
• GSA AutoBid

PORTFOLIO

Freelance Technical Writer, SEO Web Content Specialist, and
Technical Consultant

Sample Procedure Manual (link opens pdf file): Created using Adobe FrameMaker 7.2. All content written, indexed, and designed by Susan Huckle. Procedures documented were accurate at time of writing. Manual was designed for printing and binding (coil spiral) and includes cover, front matter, TOC, chapters organized by task, appendix, index, and back cover.

Sample Instruction Manual (link opens pdf file): Created using Microsoft Word 2007. All content written and designed by Susan Huckle. Instructions created to assist clients with using custom documents I created for them.

Sample Tutorial: Example of web-based software tutorial. Created using Flash 8. All content written, designed, and programmed by Susan Huckle. (Creating tutorials in Flash is not available.)

This is a sample of relevant past projects. I maintain a hard-copy portfolio that is available for viewing by local clients.

• Microsoft Word Editing, Proofreading: [Name confidential]. Formatted and styled multiple ~100-300 page technical training manuals for government entity. Based on client's specifications, created styles and removed old formatting, designed custom TOC, inserted table and figure captions, repaired numbering streams, edited technical images. Proofreading.
  (2011-present)
• Microsoft Word Editing / Technical Editing: [Name confidential]. Formatted and styled business procedure manual for nonprofit organization. Removed outdated formatting, applied styles based on built-in Microsoft Word 2007 template, inserted TOC. (2011)
• SEO Web Content Writing - HTML/CSS: Glasslogic-Windshield-Repair.com. Webmaster, web copywriting, keyword editing services. Created graphics; optimized and inserted photos; Dreamweaver, Fireworks, HTML and CSS. (2009-present)
• SEO Technical Copywriting - HTML/CSS: Word-Tips.com. Created instructional website for Microsoft Word. SEO technical writing (tutorials and instructions); created graphics; optimized and inserted photos; Dreamweaver, Fireworks, Flash, SnagIt, HTML and CSS. (2008-present)
• SEO Technical Writing - Web Content: SelsoftInc.com. Wrote homepage SEO website content for IT company; edited interior pages for clarity and added keywords, titles, and descriptions. (2010)
• Technical Consulting: Fizzell & Associates, LLC. Performed troubleshooting of Microsoft Windows and Microsoft Word problems. Provided website and social media consulting services. (1997-present)
• Business Form Design: Brian Herbert, AIA. Created custom form library for business start-up. Microsoft Word 2007. (2009)

• Technical Consulting: Melody Beattie, Author. Performed troubleshooting of Microsoft Windows and Microsoft Word problems. (2009)
• Microsoft Word Editing : iKnow, LLC. Reformatted business proposal according to bid specifications for high-tech company. Microsoft Word 2007. (2009)
• Help Files and User Guide: MediaComplete, LLC. Edited, rewrote, reformatted help file. Authored new help topics. Created companion user guide using FastHelp. (2009)
• Microsoft Word Editing: [Name confidential]. Edited and formatted 80+ page formal report using Microsoft Word 2007. Generated embedded Table of Contents. (2008)
• Microsoft Word Editing: Irving Bible Church. Created class workbooks from instructor's outlines using Microsoft Word 2003/2007. (2007-2009)
• PowerPoint Presentation Creation. Irving Bible Church. Edited, reformatted, and created new presentations from instructor's outlines. Researched and inserted graphics; designed graphics for presentations; optimized photos, fonts, and layout for readability. Solved version compatibility issues. Microsoft PowerPoint 2003/2007. (2007-2009)

PROFESSIONAL ORGANIZATIONS

Current Affiliations:
Professional Writers' Alliance (PWA)
Internet Society (ISOC)
American Writers and Artists Institute (AWAI)

Past Affiliations:
International Webmaster’s Association/HTML Writer’s Guild (IWA-HWG)
Information Architecture Institute (IAI)
Society for Technical Communications (STC)
American Society of Indexers (ASI)
Writer's League of Texas (WLT)

RECOGNITIONS

Certificate in Business and Technical Communications - Technical Writing
National Dean's List
Phi Theta Kappa International Honor Society

CONTACT INFORMATION